CANCELLATIONS
& REFUNDS
All reservations are fully refundable until 2 weeks (or 15 days) before the reservation start date.
Reservations are non-refundable if cancelled 14 days or less before the start of the reservation start date.
MAKING CHANGES
TO MY ORDER
We want to make your reservation as easy as possible, so we allow you to add or substitute items of equal value or more up until the date of your reservation start date.
If you’d like to remove items for a refund, you can do so for a full refund up until 14 days from the reservation start date. After this time, all payments are non-refundable.
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Order Changes: You may modify your reservation to add, remove, or substitute items of equal or greater value any time up until 24 hours before your rental start date, subject to availability. Requests made with less than 24 hours’ notice are not guaranteed and may incur an additional fee.
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Delivery Changes: Any changes to your delivery details—including time, date, or location—must also be made at least 24 hours in advance. Last-minute changes (within 24 hours of delivery) may not be accommodated or may result in additional delivery fees, particularly for long-distance or rerouted deliveries.
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Non-Use of Items: No refunds or credits will be issued for unused rental items once delivery has been completed, regardless of whether they were used during the rental period.
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Responsibility After Delivery: Once items have been delivered to the agreed-upon location (including curbside or outside a residence when requested or necessary), they are considered the responsibility of the renter. We are not liable for any loss, theft, or damage that occurs after delivery.​​​
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