FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED?

We are located on the island of Oahu, in Hawaii. We do not have an office space as we are a delivery-only service, so all of our business is conducted online or over the phone, and all inventory is delivered to you and picked up after your stay. This means that we do not have a self pick-up option.

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How Do I Rent?

You can rent anything on our website by searching through our collections, clicking “add to reservation”, and double checking your dates and rental address before you checkout, and don't forget to add the delivery fee and desired add-ons on the checkout page under "Additional Services". 

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Is Delivery Available?

Yes! Delivery is available for any location on the island of Oahu. Just be sure to give us your correct location for both delivery and pick up, and we can deliver to you for a location-based fee. Self-pick up is not an option as we do not have a storefront. We are a delivery-only service.

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What Are The Delivery Policies?

Delivery time slots are available from 8 AM to 8 PM, 7 days a week. After-hours delivery and pick up are available for an additional fee. Delivery fees include delivery AND pick-up, and are based on zones on the island. If you are unsure of which zone your rental home or hotel falls under, please reach out and we will be happy to help you! For bell desk delivery, we require the first and last name of the hotel reservation for drop-off. If we’re unable to contact you at the time of delivery and unable to deliver due to incorrect reservation information, our team will make every attempt to contact you and will wait for a response at the delivery location for up to 30 minutes before continuing on our route. After 30 minutes of wait time, a re-delivery can be scheduled, but an additional re-delivery fee will apply.

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How Do I Calculate How Many Days I Need?

It's easy - our rentals are priced per calendar day, so if you need the item for 1 day, select the same day for delivery and pick up, for 2 days, select delivery on (example: Monday) and pick up on (example: Tuesday). Please note that most of our items have a 2-day minimum for pricing, although we can do a same-day drop off and pick up as long as that pricing minimum is paid.

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Do You Install Car Seats?

No, we do not, for legal and insurance purposes. For more resources regarding how to install, see the manufacturer's guide for the specific make and model you are renting. 

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What If We Move Locations?

No problem! We can pick up at a different location for no extra charge unless it's in another area of the island. If you need to have your items transferred for you, we can do that too! We charge a $35 transfer fee.

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What types of baby gear do you offer for rent?

We offer a wide variety of baby gear including cribs, strollers, car seats, high chairs, playpens, and toys. Our goal is to make your stay as comfortable and convenient as possible for both you and your little ones.

 

How do I place an order for baby gear?

Placing an order is easy! Simply visit our website, browse our selections, and add the items you need to your cart. You can then proceed to checkout where you'll provide your delivery details and payment information.

 

Do you deliver to all areas ON OAHU?

Yes, we deliver to the entire island of Oahu. Delivery and pick-up fees may vary based on location, so please check our delivery information page for more details.

 

How far in advance should I place my order?

We recommend placing your order at least one week in advance to ensure availability of the items you need. However, we understand that plans can change, and we will do our best to accommodate last-minute requests whenever possible. Please note that we charge an additional fee for orders placed with less than 24 hours notice. There is no maximum amount of time required, so if you would prefer to book your rental several months in advance, you are welcome to do that as well!

 

Are the baby gear items clean and sanitized?

Absolutely! We take cleanliness and safety very seriously. All of our baby gear is thoroughly cleaned and sanitized between rentals to ensure the highest standards of hygiene for your child's health and safety.

 

What is your cancellation policy?

We understand that travel plans can change. If you need to cancel your order, please contact us at least 2 weeks (15 days or more) before your scheduled delivery for a full refund. Cancellations made less than 2 weeks (14 days or less) in advance are non-refundable.

 

What is your REFUND and/or exchange policy?

All rentals are non-refundable, including due to changes in plans, early returns, or connectivity issues with smart products (e.g., WiFi or app compatibility). Although this should not happen given that we inspect each item before delivery, if any item in your order arrives defective or broken, we will replace it free of charge within the first 24 hours. Malfunctioning items must be reported by the end of the delivery day to qualify for a free replacement. Additional trips requested after that time will incur a delivery fee, though we are still happy to replace any non-functioning items. Please inspect your items upon delivery and contact us right away if there’s a problem. If a replacement is not available, we will do our best to offer an appropriate alternative.

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Can I extend my rental period if needed?

Yes, if you find that you need the baby gear for a longer period, please contact us as soon as possible. We will do our best to accommodate your request based on availability.

 

Do you offer any discounts or promotions?

We occasionally offer special discounts and promotions, especially for long-term rentals or repeat customers. Be sure to follow us on Instagram (@oceanbabyrentals) to stay updated on our latest offers.

 

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. For your convenience, we also accept payments through PayPal.

 

What if I have a problem with the baby gear during my rental?

Your satisfaction is our priority. If you encounter any issues with the baby gear, please contact us immediately. We will work quickly to resolve the problem, whether it means providing a replacement item or offering a suitable solution. Please note, however, that misuse or abuse of the items provided or general wear and tear of the items (i.e. low air in the tires of strollers after 24 hours, etc) is the responsibility of the customer.

 

 

 

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We hope this FAQ helps answer your questions. If you need further assistance, feel free to contact our friendly customer service team!

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